Contact Us

Have a question about our image editing suite, discovered an edge-case rendering bug, or want to suggest a new tool? We are glad to hear from you.

Direct Developer & Corporate Support

hello@img369.com • support@gotradly.com

Operating Entity: M/S GoTradly Technologies (Founded by Prathviraj, gotradly.com).

Response Horizon: Every inquiry is reviewed by our engineering team. We aim to reply to all messages within 24 to 48 business hours from Monday through Friday.

Send a Message or Bug Report

Fill out the details below. Our system will format your bug report with hardware and environment diagnostics so our engineers can reproduce and fix issues faster.

How to Report an Image Processing Bug

Because all 63 image utilities on IMG369 execute 100 percent locally inside your browser tab using WebAssembly and HTML5 Canvas APIs, bugs are almost always tied to specific image dimensions, color profiles, or browser capabilities. To help us reproduce and fix any issue promptly, please include:

Tool URL: The exact utility where you noticed unexpected behavior (such as /tools/heic-converter/ or /tools/image-upscaler/).
File Format and Size: The original file type (JPEG, PNG, WebP, HEIC, SVG) and approximate file weight.
Error Message or Visual Output: What happened on screen (e.g. black canvas, memory limit notification, or unexpected output aspect ratio).
Device and Operating System: Your hardware type (Windows, macOS, Linux, iOS, Android) and browser version.

Requesting New Photo and Graphic Utilities

Our tool catalog is actively growing. If you need a specialized image format converter, a specific EXIF metadata editor, an automated raster filter, or a batch optimization pipeline that is not currently present on IMG369, send us your suggestions. Describe your daily workflow and what settings would save you the most time.

Content Inquiries and Collaborative Feedback

Each tool page features practical guides covering image resolution, color quantization, alpha channel transparency, and responsive design guidelines. If you notice an outdated standard, an ambiguous explanation, or a typo in our documentation, we appreciate your corrections.

Frequently Asked Support Questions

Do any of my photos get uploaded to a cloud server?

No. Every tool runs entirely on your local machine using client-side WebAssembly, Canvas rendering, and Web Workers. None of your image files or pixels are transmitted over the network.

Can I process confidential or copyrighted photos safely?

Yes. Because processing never leaves your local browser memory, you can safely crop, compress, convert, or remove backgrounds from proprietary assets, confidential documents, and personal photos with complete privacy.

Are there file size limits on image tools?

Most standard tools support large photos up to 50 MB to 100 MB depending on your device RAM. Intensive AI tools like super-resolution upscaling operate best on photos under 20 MB to avoid browser tab memory constraints.

How do I cite or credit IMG369 in commercial work?

No attribution or licensing fees are required. You retain 100 percent ownership of all output images and are free to use them across personal, commercial, and client deliverables.